Delivery and shipping

1. Shipping Service Providers
We use shipping companies such as UPS, FedEx, DHL, etc., depending on the specific order.

2. Domestic Shipping
We offer delivery services within Singapore.
All domestic orders are usually delivered within 3 working days, but the specific time may vary depending on the region and the speed of order processing.
Shipping charges will be clearly displayed at checkout and are calculated based on the weight of the order and the destination.
3. International Shipping
We offer international delivery services to areas outside Singapore.
International orders usually take 13 working days to ship, depending on the destination.
Shipping charges are calculated based on the weight, volume and destination of the order, and the specific charges will be displayed at checkout.
4. Duties and Import Taxes
Orders sent to international destinations may be subject to customs duties and import taxes, which are the responsibility of the customer.
To avoid any unexpected costs, customers are advised to understand the possible customs duties and import policies before placing an order.
5. Order Processing Time
Once the order is confirmed and payment is received, we will process the order within 2 working days and provide a tracking number after shipment.
6. Delivery Location
We deliver to addresses in Singapore and other countries. Please ensure that the address provided is accurate to ensure smooth delivery.
7. Order Tracking
In addition to the information of the shipping service provider, all orders are provided with tracking services. You will receive a tracking number and related information via email after the order is shipped so that you can check the order status in real time.
8. Shipping Issues
If you encounter problems such as lost items or damage during transportation, please contact our customer service team in time. We will assist you in resolving the problem and ensure your satisfaction.